Shipping & Delivery Policy

At Raj & Raj Pvt. Ltd., we aim to provide reliable and convenient delivery services for all furniture products purchased through our website.

This Shipping & Delivery Policy explains our order dispatch process, delivery coverage, shipping charges, delivery timelines, shipment updates, and delivery-related procedures.

We deliver furniture products across India, subject to service availability at the customer's delivery location.

Delivery availability depends on the customer's PIN code, product dimensions, transportation facilities, and logistics partner coverage.

Customers should provide a complete and accurate delivery address and PIN code when placing an order.

If delivery is unavailable at a particular location, our customer support team will inform the customer before processing or confirming the order, as appropriate.

The dispatch timeline may vary depending on:

• Product availability.
• Order verification.
• Packaging requirements.
• Product dimensions and handling requirements.
• Operational or logistical circumstances.

Orders placed on weekends or public holidays may be processed on the next business day.

Customers will receive an order confirmation after successful order placement.

Delivery timelines depend on the customer's location, product type, product dimensions, and transportation arrangements.

The estimated delivery timeline will be communicated through the website, order updates, or customer support wherever available.

Actual delivery times may vary due to:

• Distance from the dispatch location.
• Availability of transportation services.
• Weather conditions.
• Regional restrictions.
• Logistics partner operations.
• Other circumstances beyond our reasonable control.

If there is a significant delivery delay, customers may contact our support team for an update.

Any delay will be handled in accordance with applicable consumer protection laws and the customer's statutory rights.

Shipping and delivery charges are calculated based on factors such as:

• Customer delivery location.
• Product dimensions and weight.
• Transportation requirements.
• Delivery service availability.
• Other applicable handling requirements.

The applicable delivery charges will be displayed during checkout or communicated to the customer before order confirmation.

Customers should review the final order amount, including applicable delivery charges, before completing payment.

No undisclosed delivery charges will be imposed after order confirmation without an appropriate lawful basis and customer agreement where required.

Raj & Raj may use its own delivery team as well as authorised third-party courier and logistics partners to deliver products.

We take reasonable steps to ensure that furniture products are packaged, handled, and transported appropriately.

Customers may receive delivery updates through SMS and email.

After dispatch, customers may receive shipment-related notifications through their registered mobile number and email address.

Depending on the delivery arrangement, updates may include:

• Order dispatch confirmation.
• Shipment or tracking information, where available.
• Delivery status updates.
• Expected delivery information.
• Delivery completion notifications.

Customers should ensure that their registered contact details are accurate and accessible.

For shipment-related assistance, customers can contact support@rajandraj.co.

Customers are responsible for providing:

• Complete and accurate delivery addresses.
• Correct PIN codes.
• Valid mobile numbers.
• Any necessary delivery access information.

Customers should ensure that the delivery location can accommodate the product's dimensions and that suitable access arrangements are available.

Any applicable charges for special handling, unloading, or installation will be communicated before the customer commits to the relevant service.

Installation and assembly services depend on the product purchased and the service availability at the delivery location.

Where installation or assembly is provided, the applicable service details and charges, if any, will be communicated to the customer.

Unless expressly included in the product listing or order confirmation, installation and assembly should not be assumed to be included with the purchase.

If a delivery attempt is unsuccessful, our team or logistics partner may contact the customer to understand the reason and determine the next steps.

Possible situations include:

• Customer unavailable at the delivery address.
• Incorrect or incomplete delivery address.
• Inaccessible delivery location.
• Customer unable to receive the product.
• Other delivery-related circumstances.

Depending on the situation, we will coordinate with the customer to arrange another delivery attempt or an appropriate alternative.

Any additional delivery charges, where applicable, will be communicated to the customer and handled in accordance with applicable law.

Customers are encouraged to inspect products upon delivery.

If a product is received damaged, defective, incomplete, or incorrect, customers should contact our support team as soon as possible.

Please provide:

• Order number.
• Description of the issue.
• Photographs or videos showing the issue, where available.

Our team will review the complaint and guide the customer through the applicable repair, replacement, return, or refund process.

The 48-hour reporting request does not restrict any statutory consumer rights or remedies available under applicable law.

Although we make reasonable efforts to deliver orders within the communicated timelines, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions.
• Natural disasters.
• Transportation disruptions.
• Government restrictions.
• Regional accessibility issues.
• Logistics partner disruptions.

We will make reasonable efforts to communicate significant delays and provide updated delivery information.

Nothing in this section removes any rights or remedies available to customers under applicable law.

Customers who wish to cancel an order should contact Raj & Raj before the product is dispatched.

Once an order has been dispatched, standard cancellation may no longer be available through the ordinary cancellation process.

However, this does not affect any return, refund, or other statutory rights available under applicable law.

For further information, customers should refer to our Cancellation Policy, Return Policy, and Refund Policy.

For shipping and delivery-related questions, please contact:

Please include your order number and registered contact details when contacting our support team.