Refund Policy

At Raj & Raj Pvt. Ltd., we aim to provide a transparent and reliable payment and refund experience.

This Refund Policy explains the circumstances in which customers may receive refunds for purchases made through our website and the process followed for refund requests.

All refund requests will be handled in accordance with applicable Indian consumer protection laws and payment-system requirements.

Customers may be eligible for a refund in the following circumstances:

• An order is cancelled and a refund is due.
• A product is received damaged.
• A product has a manufacturing defect that qualifies for a refund.
• An incorrect product has been delivered.
• A product is materially different from its advertised or agreed specifications.
• A return has been approved and a refund is the appropriate remedy.
• A refund is otherwise required under applicable law.

Refund eligibility will be assessed based on the circumstances of the order and the applicable consumer protection requirements.

This restriction does not apply to situations where a refund or another remedy is required under applicable law.

To request a refund:

1. 1Contact our customer support team at support@rajandraj.co.
2. 2Provide your order number and registered contact details.
3. 3Explain the reason for requesting a refund.
4. 4Attach relevant photographs, videos, or supporting information where applicable.
5. 5Provide any additional information reasonably required to review the request.

Our team will review the request and communicate the decision and next steps.

Once a refund request is reviewed:

• We will communicate whether the refund has been approved.
• The approved refund amount will be confirmed.
• Where a product return or inspection is required, we will coordinate the necessary arrangements.
• Refunds will be processed in accordance with applicable law and payment-provider requirements.

A refund will not be unreasonably withheld where the customer is legally entitled to one.

The time taken for the amount to appear in the customer's account may vary depending on:

• The customer's bank.
• The card issuer.
• The payment gateway.
• The original payment method.
• Banking and payment-processing procedures.

Where applicable law or payment-system requirements prescribe a shorter processing period, the prescribed period will apply.

Customers will be informed if additional information is reasonably required to process an approved refund.

Refunds will generally be processed through one of the following methods:

1. Original Payment Method

Where practicable, refunds will be issued to the original payment method used for the transaction.

2. Bank Transfer

Where appropriate and legally permissible, refunds may be issued through a bank transfer to a verified bank account belonging to the customer.

Customers may be asked to provide the necessary bank details securely for refund processing.

Customers may request order cancellation before dispatch by contacting our support team.

Where a cancellation is accepted and a refund is due:

• The cancellation will be confirmed to the customer.
• The eligible refund amount will be communicated.
• The refund will be initiated through an applicable payment method.
• Refund processing will follow the timelines described in this policy and applicable law.

Once an order has been dispatched, standard cancellation may no longer be available. However, customers retain any applicable statutory rights.

For approved claims involving damaged, defective, incorrect, or otherwise eligible products where Raj & Raj is responsible, the company will bear the applicable return pickup and shipping costs.

Customers will not be charged return shipping costs for valid claims where such charges cannot lawfully be imposed.

Where only part of an order is eligible for a refund, the refund amount will be determined based on the affected product, applicable charges, and the circumstances of the claim.

Customers will be informed of the approved refund amount before processing.

Nothing in this section limits any refund entitlement under applicable law.

Customers who wish to check their refund status may contact our customer support team.

Please provide:

• Order number.
• Registered email address or mobile number.
• Refund confirmation details, if already received.

Our team will assist with the refund status and any pending information required.

For refund-related questions or assistance, please contact:

Please include your order number when contacting our support team.